Domain scores
Domain  2021 2021 – Score out of 100 MNCLHD MNCLHD – Score out of 100
Rostering 49 49
Overtime 73 71
Leave 54 60
Behaviour 55 62
Sick leave 51 55
Facilities 54 47

All scores are out of a possible total of 100.

Key findings for this hospital

How does the 2021 results compare to last year?

Coffs Harbour Hospital – BETTER

In 2021, Coffs Harbour Hospital received a ‘B’ overall.
There was not enough responses to report in 2020; however, in 2019, Coffs Harbour Hospital received a ‘C’ overall.

Mid North Coast Local Health District – BETTER

In 2021, Mid North Coast Local Health District received a ‘B’ overall.
In 2020, Mid North Coast Local Health District received a ‘C’ overall.

How does this hospital compare to NSW?

Do you feel valued?

Overall, 75% reported that they felt valued, which was more than the NSW average of 63%.

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Would you recommend your hospital?

75% reported that they would recommend the hospital, which was on par with the NSW average of 75%.

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What doctors at this hospital are saying

What do you value most about your hospital?

“I know most people and they know me. Most of the time we work for each other’s benefit. The ICU department does value its staff.”

“Good access to leave. More staff have been employed which has been great and we haven’t had to do as much afterhours. JMO support is good. ADOs are self chosen not allocated, which is great. Bosses are supportive.”

“Friendly and kind atmosphere by staff, nil issues with bullying. Good payment of unrostered overtime. Able to experience wide variety of terms, especially in resident year, with most residents getting most terms they wanted.”

If you could change three things at your hospital what would they be?

“Improved rostering with more time to distribute and giving JMOs adequate notice. Improved relief cover for leave to allow more leave. Improved communication between JMO unit and JMOs.”

“Better transition at start of year, ie slow to get account access to computers and slow to get term allocations.”

“1) More JMOs/RMOs and registrars to help even out the workload. 2) Improved on-take system to even out workload and foster JMO wellbeing. 3) Better JMO common rooms.”

Fatigue, Clinical Error and Personal Safety

Have you made a fatigue-induced clinical error caused by your hours of work at your hospital?

In total, 47% of participants reported that they had made a fatigue-induced error, which was more than the NSW average of 38%.

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Have you ever been concerned about your personal health or safety caused by excessive hours worked at your hospital?

37% said they had felt concerned about their health or safety, which was less than the NSW average of 47%.

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Sick Leave

We asked:

  • If you are unwell, how often do you take sick leave at your hospital?
  • What stops you from taking sick leave if you are unwell?

Coffs Harbour Hospital scored above the NSW average on this domain, although the difference was not statistically significant.

How often do you take sick leave at your hospital?

  • Never - 16%
  • Rarely - 21%
  • Sometimes - 32%
  • Usually - 26%
  • Always - 5%
  • Not applicable - 0%

What stops you from taking sick leave if you are unwell?

  • Concern of others workload - 68%
  • Concern of patient safety - 5%
  • No cover available - 63%
  • Workplace culture - 16%

Detailed information for this hospital

The graphs below are divided into: Rostering, Overtime, Leave, Unacceptable Workplace Behaviours, and Hospital Facilities.

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