Domain scores
Domain  2021 2021 – Score out of 100 SLHD SLHD – Score out of 100
Rostering 39 46
Overtime 31 40
Leave 46 57
Behaviour 39 49
Sick leave 41 45
Facilities 35 46

All scores are out of a possible total of 100.

Key findings for this hospital

How does the 2021 results compare to last year?

Concord Hospital – WORSE

In 2021, Concord Hospital received a ‘D’ overall.
In 2020, Concord Hospital received a ‘C’ overall.

Sydney Local Health District – NO CHANGE

In 2021, Sydney LHD received a ‘C’ overall.
In 2020, Sydney LHD received a ‘C’ overall.

How does this hospital compare to NSW?

Do you feel valued?

Overall, 43% reported that they felt valued, which was less than the NSW average of 63%.

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Would you recommend your hospital?

65% reported that they would recommend the hospital, which was  less than the NSW average of 75%.

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What doctors at this hospital are saying

What do you value most about your hospital?

“Collegiality amongst medical staff and many nursing staff.”

“Comradeship amongst the doctors, nurses and allied health. Unfortunately, following the suboptimal staffing issues, rostering and hours amongst these groups, there is a mutual understanding for one another’s difficulties which is supported.”

“Good morale and culture, team spirit, helpful staff and overall a positive attitude to work.”

If you could change three things at your hospital what would they be?

“Claiming overtime could be made easier. The idea that a doctor would scam the hospital for money does not make sense to me. We easily have the capability to do a more financially rewarding job.”

“Fairly paid overtime. Encouragement to obtain experience and skills outside of specific roles in current job. Supportive medical workforce and admin.”

“More efficient and timely payment of rostered overtime. More consideration of payment for remote clinical appraisal. Safer areas to park car if called back late/overnight.”

Fatigue, Clinical Error and Personal Safety

Have you made a fatigue-induced clinical error caused by your hours of work at your hospital?

In total, 54% of participants reported that they had made a fatigue-induced error, which was more than the NSW average of 38%.

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Have you ever been concerned about your personal health or safety caused by excessive hours worked at your hospital?

65% said they had felt concerned about their health or safety, which was more than the NSW average of 47%.

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Sick Leave

We asked:

  • If you are unwell, how often do you take sick leave at your hospital?
  • What stops you from taking sick leave if you are unwell?

Concord Hospital scored below the NSW average on this domain, and this difference was statistically significant.

How often do you take sick leave at your hospital?

  • Never - 10%
  • Rarely - 38%
  • Sometimes - 29%
  • Usually - 17%
  • Always - 4%
  • Not applicable - 2%

What stops you from taking sick leave if you are unwell?

  • Concern of others workload - 71%
  • Concern of patient safety - 29%
  • No cover available - 69%
  • Workplace culture - 37%

Detailed information for this hospital

The graphs below are divided into: Rostering, Overtime, Leave, Unacceptable Workplace Behaviours, and Hospital Facilities.

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