Domain scores
Domain  2021 2021 – Score out of 100 NNSWLHD NNSWLHD – Score out of 100
Rostering 42 52
Overtime 53 54
Leave 96 68
Behaviour 48 55
Sick leave 59 56
Facilities 38 46

All scores are out of a possible total of 100.

Key findings for this hospital

How does the 2021 results compare to last year?

Tweed Hospital – NO CHANGE

In 2021, Tweed Hospital received a ‘C’ overall.
In 2020, Tweed Hospital received a ‘C’ overall.

Northern NSW Local Health District – NO CHANGE

In 2021, Northern NSW LHD received a ‘B’ overall.
In 2020, Northern NSW LHD received a ‘B’ overall.

How does this hospital compare to NSW?

Do you feel valued?

Overall, 55% reported that they felt valued, which was less than the NSW average of 63%.

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Would you recommend your hospital?

60% reported that they would recommend the hospital, which was less than the NSW average of 75%.

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What doctors at this hospital are saying

What do you value most about your hospital?

“Small close knit staff. Good relationships with all aspects of health care.”

“Really good JMO cohort.”

“Department culture is overall excellent.”

If you could change three things at your hospital what would they be?

“1. More admin staff to provide support regarding rosters, pay, leave, functioning of the hospital 2. Recognition that we are a busy regional hospital that needs more staff.”

“Increased staffing to help medical admin improve rostering, increased senior support that is lost with a VMO model, and more facilities and services so we are not at the mercy of assistance from Queensland Health who often make it difficult to treat NSW patients appropriately, as they provide the necessary services across the border.”

“Access to purchase healthy food after hours for when on a long shift/overtime.”

Fatigue, Clinical Error and Personal Safety

Have you made a fatigue-induced clinical error caused by your hours of work at your hospital?

In total, 24% of participants reported that they had made a fatigue-induced error, which was less than the NSW average of 38%.

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Have you ever been concerned about your personal health or safety caused by excessive hours worked at your hospital?

47% said they had felt concerned about their health or safety, which was on par with the NSW average of 47%.

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Sick Leave

We asked:

  • If you are unwell, how often do you take sick leave at your hospital?
  • What stops you from taking sick leave if you are unwell?

Tweed Hospital scored above the NSW average on this domain, although the difference was not statistically significant.

How often do you take sick leave at your hospital?

  • Never - 6%
  • Rarely - 29%
  • Sometimes - 24%
  • Usually - 18%
  • Always - 17%
  • Not applicable - 6%

What stops you from taking sick leave if you are unwell?

  • Concern of others workload - 65%
  • Concern of patient safety - 24%
  • No cover available - 41%
  • Workplace culture - 0%

Detailed information for this hospital

The graphs below are divided into: Rostering, Overtime, Leave, Unacceptable Workplace Behaviours, and Hospital Facilities.

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