About the Professional Services Team
Our Professional Services Team helps equip members with knowledge, resources, and support in a range of areas, including:
- professional development
- practice management
- employment and workplace relations
Our focus is on pro-active support, to help members look ahead and anticipate challenges and opportunities before they escalate into problems or disputes. We also engage in industrial advocacy and representation for members, to further their professional interests or help protect their rights.
Of course, we’re also here to help when things start going wrong. If members come to us early, we may be able to guide them through tricky situations, before disputes crystallise. In appropriate cases, we offer a limited legal advisory service (although, by the time you need a lawyer, your MDO will often be a good place to start).
Overall, we aim to reduce your workplace and business stressors and free you up to focus on the practise of medicine.
The services we provide
The best way to log an enquiry or seek assistance from our team is to email firstname.lastname@example.org and let us know:
- your name and member number
- a brief description of your enquiry (without disclosing any confidential or sensitive information)
- whether you need an answer by a particular time and, if so, the nature of the deadline (please don’t just say it’s ‘urgent’!)
- when and how we can contact you (eg, preferred mobile number, times of day you’re not available, etc)
Alternatively, you can call through our switch between 9-5 Monday-Friday and leave a message containing the same information.
Once your enquiry has been logged, you’ll receive a reference number to help you communicate with us again and track our response. Please note, we aim to provide an initial response to all these enquiries within a few days but demand is very high, and sometimes it takes us longer to respond than we would like.
NOTE: Practice Managers or other appropriate people (eg, a doctor’s spouse, or a private consultant) may be able to access some of our services as agents for our members. To do so, they will need to confirm the name of the doctor/s on whose behalf they are contacting us. In some cases we may require specific authority from the doctor/s before providing (or continuing to provide) assistance through an agent.