Domain scores
Domain  2021 2021 – Score out of 100 SLHD SLHD – Score out of 100
Rostering 66 46
Overtime 54 40
Leave 76 57
Behaviour 50 49
Sick leave 49 45
Facilities 53 46

All scores are out of a possible total of 100.

Key findings for this hospital

How does the 2021 results compare to last year?

Canterbury Hospital – NO CHANGE

In 2021, Canterbury Hospital received a ‘B’ overall.
In 2020, Canterbury Hospital received a ‘B’ overall.

Sydney Local Health District – NO CHANGE

In 2021, Sydney Local Health District received a ‘C’ overall.
In 2020, Sydney Local Health District received a ‘C’ overall.

How does this hospital compare to NSW?

Do you feel valued?

Overall, 79% reported that they felt valued, which was more than the NSW average of 63%.

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Would you recommend your hospital?

86% reported that they would recommend the hospital, which was more than the NSW average of 75%.

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What doctors at this hospital are saying

What do you value most about your hospital?

“If you do a good job you are genuinely valued. The majority of medical consultants take ownership of their patients.”

“Listens to feedback and acts on it.”

“The care of senior staff to achieve change and listen to JMO feedback.”

If you could change three things at your hospital what would they be?

“More facilities like showers; bigger staff area for breaks; and access to more nutritious food.”

“Workplace culture; create zero tolerance environment for all staff; and address critical issues in timely manner.”

“Not enough toilets for staff or places to eat; JMO cover when sick or on ADO.”

Fatigue, Clinical Error and Personal Safety

Have you made a fatigue-induced clinical error caused by your hours of work at your hospital?

In total, 23% of participants reported that they had made a fatigue-induced error, which was less than the NSW average of 38%.

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Have you ever been concerned about your personal health or safety caused by excessive hours worked at your hospital?

38% said they had felt concerned about their health or safety, which was less than the NSW average of 47%.

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Sick Leave

We asked:

  • If you are unwell, how often do you take sick leave at your hospital?
  • What stops you from taking sick leave if you are unwell?

Canterbury Hospital scored below the NSW average on this domain, although the difference was not statistically significant.

How often do you take sick leave at your hospital?

  • Never - 15%
  • Rarely - 46%
  • Sometimes - 8%
  • Usually - 15%
  • Always - 1%
  • Not applicable - 15%

What stops you from taking sick leave if you are unwell?

  • Concern of others workload - 77%
  • Concern of patient safety - 31%
  • No cover available - 31%
  • Workplace culture - 15%

Detailed information for this hospital

The graphs below are divided into: Rostering, Overtime, Leave, Unacceptable Workplace Behaviours, and Hospital Facilities.

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